1. Seller and contact
The seller is NOVI FORUM d.o.o. za trgovinu, Roberta Frangeša Mihanovića 6, 10000 Zagreb, Hrvatska, OIB 92006302133, registered in the court register of the Commercial Court in Zagreb, MBS 080523958. The store operates under the name rasvjeta.net. For questions about quotations and orders, the contact is prodaja@rasvjeta.net, phone +385 1 6701 250. Complaints are submitted to prigovori@novi-forum.com or by mail to the stated address.
The company's address is not automatically a sales location for personal pickup or return of goods. Before arriving, the time and method of handover must be agreed.
2. Purchase exclusively for business purposes
The buyer can be a legal entity with an approved business account that procures goods for its business operations. Individuals cannot enter into contracts as buyers in this store. An employee or other authorized person uses the account on behalf of and for the account of the legal entity.
These terms govern B2B relationships. Provisions on consumer contracts, including the consumer's right to unilateral withdrawal within 14 days without stating a reason, do not apply to contracts in which the buyer does not act as a consumer. The B2B label, OIB, or a user's statement alone cannot exclude the mandatory rights of a person who would, in the specific relationship, still be considered a consumer under law.
The Civil Obligations Act, e-commerce regulations and other applicable regulations continue to apply to business purchases. Liability for defects and product safety does not cease because the buyer is a business entity.
3. Registration, verification and authorizations
The user provides true information about the legal entity: full name, OIB and business address in Croatia. The store verifies the business status and may request proof of authorization for representation or procurement. Registration and email address confirmation do not imply automatic approval of the purchase.
The Company is responsible for assigning authorizations to employees, the accuracy of data, and the timely revocation of unnecessary access. Users must not share access links and sessions. Suspicion of unauthorized access should be reported to the seller immediately.
Access to purchasing may be suspended due to inaccurate data, expiration of authorization, misuse, or unfulfilled contractual obligations. Suspension alone does not void already concluded contracts or the buyer's justified claims.
4. Selection, quotation, and contract conclusion
Saving a project, adding to cart, chatting with the assistant, and sending an inquiry serve to prepare a purchase. On their own, they do not conclude a contract or reserve goods. Descriptions and informative prices not marked as a confirmed quotation are an invitation to request verification of terms.
Before an actual order, the buyer is given the opportunity to review and correct items, quantities, business details, address, delivery, and the total amount. The contract is concluded by accepting a specific binding quotation within its validity period, or by the seller's explicit confirmation of the actual order, according to the terms stated in that quotation. An automatic notification of receipt of the request is not such a confirmation.
The portal may record acceptance of the quotation without automatically creating an order or invoice. The recorded status does not replace the content of the agreed quotation and the applicable rules on contract conclusion. Specially agreed terms take precedence over general terms, subject to mandatory regulations.
The language of contracting is Croatian. The shop interface and conversations with Lumen are also available in other languages selected by the user. The buyer may download this version of the terms and save the quotation and order confirmation. A subsequently published version does not alter an already concluded contract without a corresponding agreement.
5. Prices, taxes, and payment
Prices are shown in euros. The display must clearly state whether it is a net amount, an amount including VAT, or an informative estimate. The agreed price list applies to the corresponding company and under the agreed terms. An informative tax estimate is not a calculation for payment.
The confirmed quotation or final review states the price of items, applicable VAT, delivery, and other previously agreed costs, as well as the total amount. An incorrect or incomplete display requires a new verification; an already agreed price is not changed unilaterally.
Payment is possible by card via Stripe or by bank transfer to Novi Forum's transaction account. For bank transfer, the final order confirmation states the IBAN, amount, and reference number; this information is also available in the business account. The order remains unpaid until the recorded payment is confirmed. The payment deadline is determined in the quotation or order confirmation. Deferred payment is available only with a separate agreement and approval.
Available payment methods are shown in the final review. Card payment is processed by Stripe; the seller does not receive the full card number or security code. A failed payment is not a confirmation of the order. If the amount has been charged but the order confirmation is not displayed, check the status in your account or contact the seller before paying again.
A refund of an approved card payment amount is made to the original payment method. The posting time depends on the payment service provider and the buyer's bank. The order confirmation and payment confirmation are not an invoice; the invoice is issued according to applicable regulations and delivered in the agreed form.
6. Availability and delivery
The place, method, cost, and delivery time are confirmed for the specific order. An informative quantity in the catalog or with the supplier is not a confirmation of reservation nor a guarantee of the deadline. Partial delivery, substitute items, and additional costs require agreement with the buyer.
Goods are delivered directly from the supplier's warehouse to the buyer's address in Croatia. Delivery costs €7 including VAT for the value of goods after discount up to and including €299 including VAT; above €299 including VAT delivery is free. The threshold is calculated on goods excluding delivery cost. The final calculation is shown before payment.
Quantity refers to the unit shown with the item: piece, meter, pair, set, or kit. The unit is not necessarily equal to the factory packaging. The minimum quantity and order increment, when specified, are shown before ordering. The label "last pieces" indicates a limited offer and does not by itself mean a reduced price.
If an obstacle to delivery arises, the seller notifies the buyer and proposes a solution. Rights arising from delay or inability to fulfill are governed by agreement and applicable regulations. The transfer of risk is determined according to the agreed method of handover and the law.
Upon receipt, check the number of packages and any visible damage. If possible, record it with the carrier and photograph the packaging. The absence of a report does not in itself revoke rights for which the law does not require this document. Installation should be carried out by a suitably qualified person according to the product instructions.
7. Defects, complaints and returns
B2B purchase does not include the consumer right to return correct goods within 14 days without giving a reason. Voluntary return of correct goods is possible when specifically agreed between the seller and the buyer, including the condition of the goods, the method of return and the costs. This rule does not apply to the exercise of rights due to defects or non-performance of the contract.
In a commercial contract, the buyer should inspect the goods as soon as possible according to the regular course of business and notify the seller of any observed defects without delay. A hidden defect must also be reported without delay after discovery, subject to statutory deadlines and exceptions. These terms do not introduce an additional 24 or 48-hour deadline that would revoke statutory rights.
In the complaint, state the company, quotation, order or invoice number, item code, quantity and description of the problem, and photographs if available. Proof of purchase may also be other appropriate business records. Contact is prigovori@novi-forum.com.
Depending on the statutory conditions, the buyer may request the removal of the defect, replacement, price reduction or termination of the contract, and exercise other applicable rights. The commercial warranty applies if given, to the extent of the corresponding warranty statement, and does not replace the seller's liability for material defects.
After the defect has been remedied by repair, the applicable rules on the extension of liability periods apply, including a one-time extension of six months for a commercial contract when the statutory conditions are met.
The method of inspection and return is agreed according to the type of problem. Rights due to defects are not automatically conditioned on the original packaging. These terms do not exclude liability that cannot be excluded under mandatory regulations.
8. Assistant, visualizations and content
Lumen helps with search and selection. Its recommendations may be incomplete or inaccurate. The AI response is not an expert project, a binding offer, confirmation of technical compatibility, or proof of an executed order, payment or delivery.
Generated images show a possible appearance of the space. Check dimensions, materials, light values and installation conditions in the confirmed product documentation. The user may only upload content for which they have the necessary rights and authorizations.
The store content may be used to prepare your own business procurement. Downloading a list for a project does not transfer copyright to photographs, descriptions or other protected content.
9. Personal data and notifications
The business model does not exclude the protection of personal data of contacts and employees. The purposes and manner of processing are described in the privacy notice available in the store footer. Acceptance of the terms of business is not consent for the newsletter.
Marketing messages and personalization are separate from contracting and business notifications. The newsletter is sent to subscribed recipients with the option to unsubscribe in each message and in the user account. Notification of item restock does not include subscription to the newsletter.
10. Applicable law and amendments
The law of the Republic of Croatia applies, with respect for mandatory rules applicable to the specific relationship. The parties will attempt to resolve the dispute by direct agreement, and if this is not possible, the competent court shall be determined according to applicable statutory rules. These terms do not restrict access to competent authorities.
The version of the terms is marked with the date 2026-09-06. The invalidity of a particular provision does not affect the other provisions if the contract can survive without it.